Education Subject: Business Management and Leadership

Abigail Van Buren, the writer of Dear Abby, once said, “There are two kinds of people: those who come into a room with the attitude, ‘Here I am!’ and those who have the attitude, ‘There you are!’” This course is a three-day exploration about the type of impact we want…

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Today in highly competitive market places, sales people need to not only have knowledge of their own products & services, but require an understanding of their clients business & how they can contribute positively to their success. Sales people have to act as advisers, problem solvers & consultants & be…

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Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Your participants will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow,…

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Presenting is all about having an impact. You want everyone to understand your message and get it to stick.  After all, a presenter wants to make a viral message so that everyone will end up talking about. A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence…

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Good customer care is vital for your organisation’s reputation. While many companies promise to deliver an incredible customer experience, some are better at delivering than others. Good customer care depends on staff acting with professionalism and self-confidence. This course will help improve your skills in listening to clients, users, supporters…

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Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This two-day course will walk you through the process of event management, from the beginning stages of planning, to…

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Every time you offer your service or products to another person, you become a customer service representative and that person is now your customer. Anyone involved in business or organisation therefore needs to know the principals of effective customer service skills. Knowing how to deal with customers in difficult situations,…

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The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you…

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This five day program will give managers the tools to handle numerous human resource situations. Whether you’re a recently appointed HR manager, are new to HR or have a non-HR job with HR responsibilities, this course can give you the know-how you need. Understand essential HR functions and learn to…

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Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more about skills and abilities; it is about finding the right combination…

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