Location: Dubai

Good customer care is vital for your organisation’s reputation. While many companies promise to deliver an incredible customer experience, some are better at delivering than others. Good customer care depends on staff acting with professionalism and self-confidence. This course will help improve your skills in listening to clients, users, supporters…

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Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This two-day course will walk you through the process of event management, from the beginning stages of planning, to…

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The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you…

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This five day program will give managers the tools to handle numerous human resource situations. Whether you’re a recently appointed HR manager, are new to HR or have a non-HR job with HR responsibilities, this course can give you the know-how you need. Understand essential HR functions and learn to…

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Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more about skills and abilities; it is about finding the right combination…

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Most trainers today probably didn’t start out to be trainers. They often work in a field where they develop extensive knowledge and then are asked to share what they know. Many trainers have some experience with teaching, writing, or leadership, although they come from nearly every field. As such, people…

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Effective training or development depends on knowing what is required – for the individual, the department and the organisation as a whole. With limited budgets and the need for cost-effective solutions, all organisations need to ensure that the resources invested in training are targeted at areas where training and development…

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Office professionals provide the first impression for clients and customers. By offering high-level skills, you can reach out to visitors, customers, and clients, allowing them to see your company as being the one they should choose for their needs. Learn the skills to help you use your resources efficiently, manage…

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If you work as an office manager, you will find yourself looking for ways to create a more effective office environment. This course is designed to give you the skills you need and to show you ways of reducing inefficiency in your workplace and will help you develop key skills…

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Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every…

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